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Terms and Conditions of

Terms and Conditions of

Users who use the services offered by Kiro declare that they are aware of and accept these general terms and conditions of the contract.

The entity responsible for this website is:

Kiro Srl, by Domenico Sacconi

VAT Number: 02313590446

Via Santa Maria 8

Comunanza - (AP), Italy

Phone: +39 0736 844454


About Kiro is the official website of Kiro Srl, a company that produces handmade cashmere knitwear in Italy. Through the website, users can find information about the brand and purchase products online.

User-Provided Content
Users are responsible for their own content and any third-party content they share on Kiro, whether through uploading, content insertion, or any other means. Users indemnify the owner from any liability related to the unlawful dissemination of third-party content or the use of Kiro in a manner contrary to the law.

The owner does not engage in any moderation of content published by users or third parties but commits to intervene upon user reports or orders from public authorities regarding content considered offensive or unlawful.

Rights to User-Provided Content
The only rights granted to the owner regarding content provided by users are those necessary for the operation and maintenance of Kiro.

Third-Party Content
The owner does not perform any prior moderation of content or links provided by third parties displayed on Kiro. The owner is not responsible for such content and its accessibility.

To use the service or part of it, users must register by providing all the requested data truthfully and completely in the registration form and fully accept the privacy policy and these general terms. Users are responsible for safeguarding and keeping their access credentials confidential.

Deletion and Closure of User Accounts
Registered users can deactivate their accounts, request their deletion, or stop using the service at any time through Kiro's interface or by directly contacting the owner.

The owner reserves the right to suspend or close the user's account at any time and without notice in case of a violation of these terms.


Purchase Procedure
Each order submitted constitutes an offer to purchase products. Orders are subject to availability and discretionary acceptance by the owner.

Users must select the products and proceed to checkout after carefully verifying and, if necessary, modifying the information in the order summary. The order is placed by confirming it and is subject to payment of the price, taxes, and shipping and payment costs indicated in the order summary form.

The Order Processing Receipt does not constitute acceptance of the order. The contract is concluded at the moment of sending the Order Confirmation by the owner to the email address provided by the user. The owner reserves the right not to confirm an order by notifying the user of the unavailability of one or more of the purchased products within 20 days of the purchase, at the email address associated with the purchase. In this case, the owner will refund the price and shipping costs incurred by the user.

Product Availability
Prices, descriptions, or availability of products displayed are subject to change without notice. The included photos are indicative and do not constitute a guarantee of product quality.

Order Execution
The order is executed within the terms specified on the summary page and in the Order Confirmation email, subject to product availability.

The owner cannot be held responsible for any damages suffered by the user due to delays in delivery that are not foreseeable by the parties at the time of sending the Order Confirmation.

Deliveries are made during normal business hours to the address indicated by the user and according to the methods specified in the order summary.

In case of failure to pick up the products within the deadline set by the carrier, the products will be returned to the owner, who will refund the product price but not the shipping cost. The owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the completion of the purchase order by the user, for any damage that may occur to the products after delivery to the carrier, if the carrier was chosen and commissioned by the user, or for delays in delivery attributable to the user.

Right of Withdrawal
In the case of the purchase of products or services on Kiro, the user has the right to withdraw from the contract without stating the reasons within 14 days from order date. The withdrawal period expires 14 days after the day on which the user or a third party, other than the carrier and designated by the user, takes physical possession of the goods. To exercise the right of withdrawal, the user must inform the owner of the decision to withdraw through an explicit statement sent to the contact information provided.

Effects of Withdrawal
If the user withdraws from this contract, all payments made to the owner will be refunded, including delivery costs (except for any additional costs resulting from the user's choice of a delivery method other than the least expensive standard delivery offered) without undue delay and in any case no later than 14 days from the day on which the owner is informed of the user's decision to withdraw from this contract or, in the case of delivery of the goods to the User, by their return by delivery to the Holder. Such refunds will be made using the same payment method used by the user for the initial transaction, unless the user has expressly agreed otherwise; in any case, the user will not incur any fees as a result of such reimbursement. The user is requested to return the goods and deliver them to the owner without undue delay and in any case within 3 days from the day on which the user communicated the withdrawal from this contract. The costs of returning the goods will be borne by the user. The user is only responsible for the decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Limitations to the Right of Withdrawal on Products
Damaged or partially used products are not replaced or refunded. The user must include a copy of the delivery document inside the packaging. The right of withdrawal does not apply to: Custom-made or clearly personalized goods or goods that, by their nature, are liable to deteriorate rapidly, are sealed, and are not suitable for return for reasons of hygiene or are connected to health protection and have been opened after delivery.

Consumers are entitled to a warranty on the conformity of purchased products and services. The warranty has a duration of 24 months from the delivery of the goods, and any non-conformity must be reported to the owner within 2 months of discovery. To exercise the warranty, the user must send an email to the owner, indicating the order number and an accurate description of the defect (it is recommended to also attach photographic material). All elements are essential and will be verified by the owner before responding to the user. If a product non-conformity is confirmed, the user has the right to obtain, after returning the defective product to the owner, its repair or replacement. The user also has the right to request a reasonable price reduction or the termination of the contract if repair and replacement are impossible or excessively burdensome, the owner has not repaired or replaced the goods within a reasonable time, or the previously performed repair or replacement has caused significant inconvenience to the user. To exercise the warranty and for further information, the user must contact the owner.

The Service is provided "as is"
The Service is provided by the Owner "as is," without any express or implied warranties of accuracy or availability.

Service Interruption
The Owner reserves the right to add, remove features or characteristics, or suspend or terminate the provision of the Service, either temporarily or permanently. In case of permanent termination, the Owner will take steps to allow Users to retrieve their hosted information to the extent possible.

Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell, or exploit any portion of Kiro and its Services without the express permission of the Owner, whether granted directly or through a specific resale program.

The User agrees to hold the Owner (as well as any controlled or affiliated companies, its representatives, administrators, agents, licensees, partners, and employees) harmless from any obligations or liabilities, including any legal expenses incurred to defend against claims, that may arise due to damages caused to other Users or third parties in relation to the content uploaded online, violations of the law, or violations of these terms of service.

Unauthorized Use
The Service must be used in accordance with the Terms.

Users may not:

  • Perform reverse engineering, decompile, disassemble, modify, or create derivative works based on Kiro or any portion thereof;
  • Circumvent the computer systems used by Kiro or its licensors to protect content accessible through it;
  • Copy, store, modify, alter, prepare derivative works, or otherwise modify any of the content provided by Kiro;
  • Use any robot, spider, site search/retrieval application, or any other automated device, process, or means to access, retrieve, scrape, or index any portion of Kiro or its content;
  • Rent, lease, or sublicense Kiro;
  • Defame, offend, harass, engage in threatening practices, threaten, or otherwise violate the rights (such as privacy and publicity rights) of others;
  • Disseminate or publish illegal, obscene, unlawful, defamatory, or inappropriate content;
  • Use Kiro in any other improper manner that violates these Terms.

Privacy Policy
For information on the use of personal data, Users should refer to Kiro's privacy policy.

Intellectual Property Rights
All trademarks of the Application, whether figurative or word, and all other marks, trade names, service marks, word marks, trade names, illustrations, images, logos appearing on Kiro are and remain the exclusive property of the Owner or its licensors and are protected by applicable trademark laws and related international treaties.

Age Requirements
Users declare that they are of legal age according to their applicable legislation. Minors can use Kiro only with the assistance of a parent or guardian. In no case may children under 13 years of age use Kiro.

Limitation of Liability
To the extent permitted by applicable law, the Owner is liable for damages of a contractual and non-contractual nature to Users or third parties only when they constitute an immediate and direct consequence, for willful misconduct or gross negligence, of the activity of Kiro.

The User expressly releases and holds the Owner harmless, to the extent permitted by applicable law, in relation to any damages or claims of any kind and nature arising from or related to this agreement, including direct, indirect, punitive, incidental, special damages, damages for lost profits, lost revenues, loss of data, or replacement costs arising from or in any way connected with this agreement.

Changes to these Terms
The Owner reserves the right to make changes to the Terms at any time, by giving notice to the User by publishing them within Kiro.

The User who continues to use Kiro after the publication of the changes accepts the new Terms without reservation.

Assignment of the Contract
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract all or some of the rights or obligations arising from these Terms, provided that the User's rights set forth herein are not prejudiced.

The User may not assign or transfer in any way their rights or obligations under these Terms without the written permission of the Owner.

All communications relating to Kiro must be sent using the contact information provided in the Agreement.

Ineffectiveness and Partial Nullity
If any clause of the Terms is declared void, invalid, or ineffective, the said clause shall be eliminated while the remaining clauses shall not be affected by this and shall remain fully effective.

Applicable Law and Jurisdiction
These Terms and any disputes relating to the execution, interpretation, and validity of this agreement are subject to the law, jurisdiction of the State, and the exclusive jurisdiction of the court where the Owner has its registered office. The exclusive jurisdiction of the consumer is an exception, where the law provides for it.

Online Dispute Resolution for Consumers
Consumers residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve, in a non-judicial manner, any disputes relating to or arising from contracts for the sale of goods and services entered into online. Consequently, if you are a European consumer, you can use this platform for the resolution of any disputes arising from the online contract entered into with the Owner. The platform is available at the following link.

The Owner is available to answer any inquiries sent via email to the address published in this document.

Consumer Dispute Resolution Procedure
We do not participate in consumer dispute resolution procedures.


The service offered by Kiro as described in these Terms and within Kiro.

The natural or legal person who uses the Service.

Terms and Conditions (or Terms)
These general terms of service, which constitute a legally binding agreement between the User and the Owner.

Order Processing Receipt
Indicates the email that the Owner sends upon receiving the order.

Order Confirmation
Indicates the email that the Owner sends when the products are shipped to confirm the shipment of all or part of the purchased products.

Example of Withdrawal Form

Addressed to:

Kiro srl by Domenico Sacconi

VAT Number: 02313590446

Via Santa Maria 8

Comunanza - (AP), Italy

Phone: 0736 844454


With this, I/we hereby notify the withdrawal from my/our contract of sale of the following goods/services:

_____________________________________________ (insert here a description of the goods/services from which the withdrawal is intended)

Ordered on: _____________________________________________ (insert the date)

Received on: _____________________________________________ (insert the date)

Name of the consumer(s):_____________________________________________

Address of the consumer(s):_____________________________________________

Date: _____________________________________________

(sign only if this form is notified in paper version)


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